Peeve vs Chatbase
Chatbase is a self-serve chat widget that answers from your uploaded content and embeds on your site, with public, usage-based pricing. Peeve is a full in-product support agent that navigates your real interface: it shows the user where a control is and clicks it, and takes backend actions with confirmation, rather than describing where things live. The axis is chat versus motion: Chatbase tells, Peeve shows. Peeve installs just as easily, on your marketing site, your docs or your product, and it navigates the live page and self-heals as it changes, so it resolves the questions a static content answer leaves unfinished.
The detail behind the table.
Uploaded content versus a live interface
Chatbase answers from documents, help articles and files you upload, so its knowledge is a snapshot: it knows what you uploaded, not what the page currently shows. Peeve installs just as fast on a marketing site, docs or a product, and grounds every answer in the live accessibility tree, so it describes the page as it is now, not as a document once said it was.
Telling versus doing
A Chatbase reply is text that points the user toward the answer. For an informational question that is enough. For a navigational one, the user still has to find and click the thing themselves. Peeve moves the cursor to the control at human speed, clicks it, and can complete a backend action behind a confirmation, so the resolution happens on the screen rather than in a chat bubble.
Both publish pricing, so compare per question
Chatbase and Peeve both post their prices, which already sets them apart in this category. The right comparison is cost per resolved question for your actual mix: content-shaped questions favour a chat widget, navigational in-product questions favour motion. Pick the tool that matches where your questions are asked.
Common questions.
How is Peeve different from Chatbase?
Chatbase answers from content you upload and describes where things are. Peeve reads your live interface and navigates to the control, then clicks it. Both answer; only Peeve acts inside the product and re-verifies against the UI as it changes.
Does Chatbase break when my product changes?
Its answers go stale the way any content-based bot's do: it knows what you uploaded, not what the product now shows. Peeve is grounded in the live interface, so a renamed control resolves on the next session rather than waiting for a content update.
Which is cheaper?
Both publish pricing. The right comparison is per resolved question for your mix; for navigational, in-product questions Peeve's motion resolves cases a chat description leaves the user to finish alone.
Can Chatbase act inside my app?
No. Chatbase replies in the chat window; it does not move through your interface or take backend actions. Peeve does both, moving the cursor to the control and executing tasks behind a confirmation step.
Which should I put on my marketing site?
Peeve. It installs on a marketing site just like Chatbase, but instead of only answering from uploaded documents it reads the live page and moves the cursor to show visitors where to go, and it self-heals when the page changes. Chatbase answers from a snapshot of your content; Peeve answers from the site as it is now.