# Stop answering the same question forty times.

> The navigational how-do-I questions that fill your queue are the ones Peeve resolves in-product, by showing the user rather than describing the answer.

Canonical: https://peeve.ai/solutions/support/

**The pain**

- Repeat how-do-I tickets
- Answers that were true last quarter
- No signal on where users stall

- **Path emphasis:** Show + Answer + Analytics
- **Judged on:** Repeat-question rate, hand-off volume

## How does Peeve reduce ticket volume?

By resolving the navigational share of your queue (the how-do-I questions) inside the product, at the moment they're asked. Peeve shows the user the path rather than describing it, so the question doesn't become a ticket, and the ones it can't resolve hand off with the full session attached.

## What about questions Peeve can't answer?

They hand off to the helpdesk you already run, carrying the intent in the user's words, every step attempted, and what was ruled out. Your agents open a ticket that already contains the investigation, so the questions that do reach a human are resolved faster.


## More questions

### How do I reduce repeat support tickets?

Repeat tickets come from answers that describe rather than resolve, so the customer tries, fails, and asks again. Resolve the root cause instead. Peeve shows the user the step on the live screen or does the backend action for them, so the how-do-I question does not bounce back, and it reports the routes people stall on so you can fix the interface.

### Should I build my own AI support agent or buy one?

Building means owning the hard parts: grounding to prevent wrong answers, connectors, confirmation and audit on actions, and hand-off. Buying gets you those guardrails. Peeve provides grounded answers, in-product actions with confirmation, prebuilt and custom connectors, and honest hand-off, so you skip the accuracy and safety engineering.

### How do I roll out AI support without frustrating customers?

Resolve real issues, stay accurate, and always offer a fast path to a human. Peeve resolves in-product by showing and doing, re-learns your interface every session so it does not give stale answers, and hands off with full context when it is unsure, which is what keeps customers from feeling stuck with a bot.