# Support for products people use every day.

> You ship weekly; your documentation doesn't. Peeve verifies against your live interface on every session, so the answers stay true through every release.

Canonical: https://peeve.ai/industries/saas/

**The pain**

- Feature velocity outruns documentation
- The same onboarding questions every cohort
- Support scaling with headcount, not usage

- **Path emphasis:** Show + Brain
- **Judged on:** Repeat-question rate, activation

## Why does SaaS documentation go stale so fast?

Because writing docs is a separate job from shipping, and shipping wins. A product that changes weekly leaves any stored description behind within a cohort or two. Peeve grounds its answers in the live interface rather than a document, so a renamed control resolves the moment it's re-read, not the next time someone edits a help page.

## How does Peeve keep up with weekly releases?

Drift detection. Every session scores how confidently each element was found; a score that falls flags the route for re-capture, and a rename merges automatically. Your release cadence is the input the system is designed around, not the thing that breaks it.


## More questions

### What is the best AI customer support for a SaaS product?

For SaaS, the hard problem is that the product changes weekly and the docs do not keep up. Peeve is built for that: it reads your live interface and re-learns it every session, so it resolves in-product how-do-I questions correctly even after a release, and hands off the rest with context.

### Can AI customer support keep up with a product that ships every week?

Only if its knowledge is grounded in the live product rather than a training snapshot. Peeve re-captures a route whenever its confidence drops, auto-merges a rename, and waits about 30 seconds for your confirmation on a structural change, so answers stay correct as you ship.