# Show patients and staff how, without touching their records.

> Portals used rarely, by non-technical people, where a support call is expensive and a mistake is worse. Peeve shows the path with masking on, and never needs the record itself.

Canonical: https://peeve.ai/industries/healthtech/

**The pain**

- Portals used rarely, by non-technical people
- Support that can't see the record
- Screens where a wrong step matters

- **Path emphasis:** Show + Answer
- **Judged on:** Task completion, call deflection

**Compliance:** Peeve can run with screenshots off and masked selectors removed before any image leaves the browser, and retention set to 0 days. A BAA is not offered today. If that's a requirement, it isn't something Peeve can satisfy yet, and this page won't pretend otherwise.

## Does Peeve see patient records?

No. Peeve reads the structure of the interface (element roles, names and positions), not the contents of masked fields, and screenshots are optional and off by default. When enabled, masked selectors are removed before the image leaves the browser, not after it arrives on a server.

## Is a BAA available?

Not yet. On Scale you get masking, zero-day retention and a signed DPA, and Peeve never touches patient records, but a BAA isn't something it can sign today. If a signed BAA is a hard requirement for your deployment, tell us before you start and we'll be straight about exactly where that leaves you; if it isn't, those controls cover most healthtech setups.


## More questions

### Can AI customer support work for a healthcare or healthtech product?

Be careful about compliance here. Peeve provides masking, short retention windows and a signed DPA on Scale, and it never touches records it is not given, but it does not offer a BAA today. If a BAA is a hard requirement for your deployment, that is an honest reason to wait; if it is not, those controls cover most healthtech support without touching patient records.