# Peeve: AI Customer Support & Experience Agent

> Peeve is an in-product AI support agent. Chat widgets describe the answer; Peeve highlights it, then clicks it, inside your product. From $40/mo.

Canonical: https://peeve.ai/

Peeve is an AI customer support and experience agent that installs into your web product with one snippet. It answers questions, shows users how by moving through your real interface, does tasks on your backend with confirmation, and hands off to your team with the full session attached.

## The Peeve Ladder: Answer → Show → Do → Escalate
Peeve climbs only as far as a question needs, deciding the rung in ~150ms and never climbing past what's safe (unsure between Show and Do, it shows).
- **Answer**, the first rung: returns the answer with its source.
- **Show**, when the answer is a place, not a fact: moves through your interface and does it on screen, DOM-verified.
- **Do**, when it needs your backend: executes after confirming the exact effect (Growth+).
- **Escalate (Hand off)**, when it can't resolve safely: opens a ticket carrying the full session, rather than guess.

## Beyond answers: it works your backend
Connect your own tools two ways and, mid-conversation, Peeve reads live data and takes real actions for your customers. No SDK, no integration project. **Custom API Connector (Scale):** paste your API docs and Peeve builds the connector itself: base URL, auth, and every endpoint marked read or write; reads run live, writes (a refund, a record update) are confirmation-gated and allow-listed. **Custom MCP Server (Growth and up):** connect an MCP server you already run, and a live handshake discovers its tools and you choose which the assistant may use. Every write is confirmed; credentials are encrypted per workspace and the model never sees a token.

## Pricing
Starter $40/mo, Growth $199/mo, Scale $499/mo. One pool of credits powers every channel: a conversation is 1 credit per 24-hour window, voice is 0.5 credit a minute. 14-day trial, 100 credits, no card. ~$0.06 per resolved conversation on Growth vs Intercom Fin's $0.99.

## Also
Peeve serves your users' AI agents over MCP: Claude, OpenAI, Hermes, OpenClaw, or any MCP client. Installs in an afternoon. No sales call.


## More questions

### What is Peeve?

Peeve is an AI customer support and experience agent that installs into your web product with one snippet. It answers questions with a source, shows users how by moving a cursor through your real interface, takes backend actions with confirmation on Growth and above, and hands off to your team with the full session. It also serves your users' own AI agents the same capabilities over MCP.

### Does Peeve replace my helpdesk?

No. Peeve resolves in-product how-do-I questions and hands everything else to the helpdesk you already run, such as Zendesk, Intercom, Linear or a webhook, carrying the full session. Most teams run both, and helpdesk ticket volume goes down.

### How do I install Peeve?

Peeve installs with one snippet. Running `npx peeve init` detects your framework and adds the snippet, then a roughly 20 minute guided walkthrough records your routes while you use your own product once. Nothing is live until you turn it on, and it stays read-only until you widen it.

### What is an AI customer support agent?

An AI customer support agent resolves customer questions automatically instead of just routing them to a human. The useful kind does more than chat: it answers with a source, shows the user what to do inside the product, and takes real actions like changing a plan, with a confirmation step. Peeve is one such agent that installs into your web product with a single snippet.

### What is the difference between an AI support agent and a chatbot?

A chatbot follows scripts and describes where to go, usually ending in a link or a hand-off. An AI support agent reasons about the question, can call your systems, and completes the task. Peeve goes further than most: it moves a cursor through your real interface to show the user and can execute a backend action for them, so the question is resolved rather than deflected.

### Can AI customer support actually do things, or does it just answer?

Most AI support only answers or deflects, which is why it frustrates people. An agent that resolves issues needs to take actions, such as issuing a refund or updating an account. Peeve does exactly that on Growth and above: it executes the action on your backend after confirming the exact effect, so it finishes the job instead of telling the customer to do it themselves.

### Why is AI customer support so bad?

Most AI support is bad for two reasons: it deflects instead of resolving (it sends a link and closes the ticket), and its knowledge goes stale as the product changes, so it confidently gives wrong answers. The fix is an agent that acts inside the product and stays accurate. Peeve shows and does the task in the live interface, and re-learns the interface every session so answers do not drift.

### I want AI support that can actually do things, not just chat. Does that exist?

Yes. The category is moving from chat-only bots to agents that take real actions. Peeve answers, shows the user on the live screen, and on Growth and above executes backend actions like a plan change or refund with a confirmation step, then hands off to a human with the full session if it cannot resolve something safely.

### Why does AI support just send me links instead of helping?

Link-dumping happens because a chatbot can only point at a help center, it cannot operate the product. An in-product agent can do the step for you. Peeve moves the cursor to the exact control and completes the action inside the app, or performs the backend operation directly, rather than sending you to a page to figure it out.

### How do I talk to a human instead of a bot?

Good AI support never traps you in a loop; it hands off to a human quickly when it is unsure. Peeve carries a confidence score on every step and, below its threshold, opens a ticket in the helpdesk you already run with the full conversation attached, so a person picks up with context instead of asking you to repeat yourself.

### Does AI customer support actually work, or is it just hype?

It works when it does two things most tools skip: takes real actions to resolve the issue, and stays accurate as the product changes. Deflection-only bots create the hype-versus-reality gap. Peeve is built around resolution: it acts inside the product and on your backend, measures its own accuracy every session, and hands off honestly when it should.

### How is Peeve different from a chatbot?

A chatbot returns text describing where something is. Peeve moves a cursor to it and clicks, inside the interface the user is already looking at, and can complete a backend action with confirmation. Both answer; only one of them acts in the product.

### Does AI customer support work 24/7?

Yes, an AI agent handles questions around the clock. The honest version still knows its limits: it resolves what it can and escalates the rest to a human with context. Peeve runs continuously, resolves in-product questions and backend actions at any hour, and opens a ticket for your team when a question needs a person.

### What frameworks and stacks does AI customer support work with?

In-product agents attach to your web app regardless of framework. Peeve installs with one snippet; `npx peeve init` detects React, Next.js, Vue, Angular, Svelte or plain HTML and writes the idiomatic setup. It cannot navigate canvas-only interfaces, and it tells you that before you spend time on setup.

### How long does it take to set up AI customer support?

Setup ranges from an afternoon to a multi-month services project depending on the tool. Peeve is on the fast end: one command adds the snippet, then a roughly 20 minute guided walkthrough records your routes while you use your own product once. Nothing is live until you turn it on.