# Changelog

> Every shipped update to Peeve, newest first.

Canonical: https://peeve.ai/changelog/

## 2026-08-16 — Peeve 1.0 — now live (v1.0.0)

Peeve is an AI customer support & experience agent that sits on top of your product. It doesn't just answer questions — it walks your users to exactly where a feature lives, helps them get things done, captures and qualifies leads, books meetings, and hands off to a human the moment it should. Everything it says is grounded in a **verified Brain** built from your own product and knowledge, so it never guesses.

Here's what's in the box today.

## The Brain — grounded, not guessing

- **Automatic setup from your site.** Point Peeve at your product and knowledge; it crawls both and builds a verified graph of your real **capabilities** (things a user can do — "invite a teammate", "download an invoice", "change plan") and the **routes** where each one lives.
- **Verified before it's used.** Only confirmed, allowed capabilities are ever exposed — so answers and actions come from your product's real truth.
- **Stays fresh.** Sources re-crawl on a schedule; a review queue and conflict resolution keep the Brain accurate as your product changes.
- **Import what you already have** from Intercom, Zendesk, Voiceflow and more.

## One agent, four ways to resolve

Every request resolves down the right path, automatically:

- **Answer** — reply from your product's grounded knowledge.
- **Show** — walk the user to exactly where a capability lives (Peeve is show-first).
- **Do** — take an action with the user, with confirmation — never a silent write.
- **Escalate** — hand off to a human when that's the right call.

## Everywhere your users are

Peeve works across every channel from one Brain and one credit pool:

- **On-site widget** — the cursor that guides and answers in-product.
- **Email, WhatsApp, Messenger, Instagram, Slack, and voice** — AI answers first, grounded in your Brain, and escalates only when it should.
- **Agent channel (MCP)** — your users' own AI assistants (Claude, ChatGPT, or their own) connect to your product through Peeve and read the same Brain, with the same permissions — never more.

## Humans, when they're needed

- **Hand-off inbox** — a clean queue of conversations that need a person, across live chat, email, and social.
- **Routing rules & saved replies**, plus assignment and send-to-helpdesk.
- **Helpdesk integrations** — push a hand-off straight to Zendesk, HubSpot, or Intercom.

## Know your users, grow your pipeline

- **Contacts** — every user and visitor, their history, and who's getting stuck.
- **Leads** — captured and qualified from real conversations.
- **Meetings** — Peeve pre-qualifies prospects with a short interactive form, then offers a booking through Cal.com or Calendly.

## Connect your stack

Bring your tools into the agent: **Stripe, Salesforce, Cal.com, Calendly, HubSpot, Zendesk, Intercom, Slack**, plus your **own API or MCP server** — so Peeve can act where your product and business already live.

## See what it's doing for you

- **Analytics** — resolution rate, self-serve rate, routes and paths, channels, conversion, NPS, and the support cost you've saved, with CSV export.
- **Sessions** — a full, replayable record of every conversation on every channel.

## Controls you can trust

- **Guardrails & a kill switch** — stop Peeve instantly, set write policy, and keep agents to the same permissions as your users.
- **Roles, 2FA, and audit logs** for your team.
- **Multiple workspaces** from one account.

## Billing that's simple

- **One universal credit pool** for every channel — one credit is a conversation on any channel, 2 voice minutes, or 100 email scans. Clear usage, plan upgrades, and instant top-ups.

## Made to look right

- A refined, glass interface — and **Light & Dark themes** that follow your device or lock to your preference, per teammate.

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*This is just the beginning. We'll ship improvements continuously — watch this space.*